Reference

How surebet Handles Your Personal Data

Q: How do I request a copy of the data surebet holds about me?

Email privacy@surebet.asia from your registered address, stating that you are making a data-access request. We will compile and send your data export within five working days of verifying your identity.

Q: Can I ask surebet to delete my personal data?

Yes. Send a deletion request to privacy@surebet.asia. We will erase data that is not subject to a legal retention requirement and confirm completion by email. Some records must be kept to satisfy regulatory obligations and cannot be removed early.

Q: Who do I contact if I believe my privacy rights have been violated?

Contact our privacy team at privacy@surebet.asia or through live chat on surebet.asia. If you are unsatisfied with our response, you may escalate to the relevant data-protection authority in your jurisdiction where local law provides that right.

This Privacy Policy sets out exactly what data we collect when you open an account or explore our lobby, how we use it, and the rights you hold…

Data collected transparentlyYour rights are enforceableSecure account storageNo third-party sellingContact us anytime

Explore the Lobby Read FAQ

What This Policy Covers and Where It Applies

surebet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

surebet.asia is accessible where local law permits. If you are in India and local law allows you to hold an account, this policy governs how we process the personal information you provide — including your name, contact details, payment identifiers for UPI, Paytm and PhonePe, device

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data and session logs. We collect this information to verify your identity, process deposits and withdrawals, and keep your account secure. We do not sell your data to advertising networks or unrelated third parties. Data transfers, where they occur, are protected by standard contractual safeguards. We
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retain account data for as long as your account is active and for such additional periods as required by applicable law or our fraud-prevention obligations. You may request a copy or deletion of your data at any time by contacting our privacy team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Three Ways to Contact Us About Your Data

If you have questions about how we store your information, want to request a copy of your data, or need to correct something on your account, our privacy team is here. You can reach us through any of the channels below — we aim to respond to all data-related requests within five working days of receipt.

Team online

Email Privacy Request

Send a written request to our dedicated privacy inbox at [email protected]. Include your registered email address and the nature of your request so we can locate your account record without delay.

Live Chat Support

Open the chat widget on surebet.asia and select the Privacy or Account topic. A support agent will log your request and escalate it to the privacy team for formal handling within one business day.

Written Postal Request

For formal deletion or legal requests, you may send a signed letter to our registered correspondence address listed in the full policy document. We acknowledge postal requests within ten working days of receipt.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at surebet

We take a layered approach to protecting the information linked to your account. Encryption, access controls and routine security audits sit alongside a clear cookie policy and a data-retention schedule you can…

Data Collection Scope

We collect only what is necessary — your name, contact details, UPI or Paytm payment identifiers, device type and session activity. We do not collect data beyond what is needed to run your account and process transactions securely.

Cookie Usage

Cookies on surebet.asia remember your session, language preference and lobby filters. Analytics cookies help us see which pages load slowly on mobile in Chennai so we can fix them. You can manage cookie preferences from the banner on your first visit.

Account Security Measures

Passwords are hashed and never stored in plain text. We support two-factor authentication via SMS or an authenticator app. Suspicious login attempts from a new device trigger an automatic email alert to your registered address.

Data Retention Schedule

Active account data is kept for the duration your account remains open. After closure, we retain certain records for the period required by applicable law — typically between two and seven years depending on the category of data.

Your Right to Access and Erasure

You may request a full export of data we hold about you, or ask us to delete it where no legal obligation requires retention. We handle both requests within five working days and confirm completion by email.

Third-Party Sharing Limits

We share data with payment processors — UPI networks, Paytm and PhonePe — only to complete your transactions. We share with identity-verification partners only to meet legal obligations. We do not share with advertisers or data brokers.

Frequently Asked Questions About Your Privacy Rights

The questions below cover what we are asked most often about data collection, account records, cookies and how to exercise your rights on surebet.asia. If your question is not here, reach the privacy team directly via email or live chat.

We collect your name, email address, mobile number, date of birth and the payment identifiers associated with UPI, Paytm or PhonePe transactions. Device type and IP address are also logged to protect your account from unauthorised access.

We share data only with payment processors needed to complete your deposits and withdrawals, and with identity-verification partners where law requires it. We never sell your personal data to advertisers or any unrelated commercial entity.

After account closure, we retain records for the period mandated by applicable law — generally between two and seven years, depending on the data category. Once that period expires, data is securely deleted from our systems.

Email [email protected] from your registered address, stating that you are making a data-access request. We will compile and send your data export within five working days of verifying your identity.

Yes. Send a deletion request to [email protected]. We will erase data that is not subject to a legal retention requirement and confirm completion by email. Some records must be kept to satisfy regulatory obligations and cannot be removed early.

Cookies maintain your login session, store lobby preferences and help our team identify pages that load slowly on mobile devices. You can accept, reject or customise cookies through the preference banner displayed on your first visit to surebet.asia.

Contact our privacy team at [email protected] or through live chat on surebet.asia. If you are unsatisfied with our response, you may escalate to the relevant data-protection authority in your jurisdiction where local law provides that right.

How surebet Handles Your Personal Data

Three Ways to Contact Us About Your Data

Email Privacy Request

Live Chat Support

Written Postal Request

Data Handling, Cookies and Account Security at surebet

Data Collection Scope

Cookie Usage

Account Security Measures

Data Retention Schedule

Your Right to Access and Erasure

Third-Party Sharing Limits

Frequently Asked Questions About Your Privacy Rights

01 What personal data does surebet collect when I open an account?

02 Does surebet share my data with third parties?

03 How long does surebet keep my account data after I close my account?

04 How do I request a copy of the data surebet holds about me?

05 Can I ask surebet to delete my personal data?

06 How does surebet use cookies and can I turn them off?

07 Who do I contact if I believe my privacy rights have been violated?

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